Frequently Asked Questions

Find answers to common questions about our hydration-focused beauty solutions

Are LANEIGE products suitable for sensitive skin?

Yes, many of our products, including our Water Bank and Cica Sleeping Mask lines, are dermatologically tested and formulated to be gentle on sensitive skin.

In what order should I apply my skincare products?

Generally, apply products from thinnest to thickest consistency: Cleanser, Toner, Serum, Moisturizer, and finally your Sleeping Mask or SPF.

Is LANEIGE a cruelty-free brand?

LANEIGE does not conduct animal testing on its products or ingredients, except where required by law.

How do I know if a product is authentic?

To ensure authenticity, always purchase directly from our official website or authorized retailers listed on our store locator.

Can I use the Lip Sleeping Mask during the day?

Absolutely! While designed for overnight repair, it can be used throughout the day as a high-shine, hydrating lip balm.

What is the shelf life of your products?

Unopened products typically last 3 years. Once opened, we recommend using them within 12 months for optimal efficacy.